Free delivery is available on all domestic orders over £100. It is also available available on a promotional basis when qualifying items are included in your order, or with a valid offer code.
If your order does not qualify for free shipping, the standard 1st Class rate is £1.99 for orders under 200g (approx 3 packs of acoustic or electric strings), otherwise £3.99 per order. Goods are sent Royal Mail 1st Class and processed within 24 hours. Restrictions may apply.
Expedited tracked shipping is also available for £10, and will be sent out the same day if ordered before 2pm, and the following working day for all orders placed after 2pm.
Shipping is calculated based on weight and destination. Shipping costs for our standard delivery service should be calculated at checkout, however if you have any specific requests, please contact us. International orders can only be shipped to the billing address.
Every item that we receive is meticulously checked over by our team for any cosmetic, technical and performance irregularities. If we recognise something in less than premium condition, we will either return it to the supplier, or we clearly mark the item as being ‘B-stock’ on the price ticket. To this end, all items are sold as seen in store and are assumed to leave the store in perfect condition. We strongly advise that you inspect the item before leaving the shop as we are not responsible for any damage once the transaction is complete. In accordance with your consumer rights, we will offer a replacement if an item is faulty or not as described. We are unable to accept items where there may be a hygiene concern if the product has been used, and may only be returned if the packaging is factory sealed and unopened (e.g. Microphones, Earphones or Clothing).
Adjustments and Support
We want all our customers to be happy with their new pride and joy! That’s why we include our in-store customers our premium service package with all Acoustic, Electric and Bass guitars, that’s a saving of up to £65.00! You are actively encouraged to visit us for any adjustments within the first year, which we will happily undertake.
We understand that it’s sometime difficult to buy musical equipment online. That’s why your statutory rights allow for items ordered online to be returned within 14 days for a refund, as long as they are in their original condition. You’ll have to pay for returning the items. We can arrange this for you, and we’ll deducted the cost from the refund.
We’re a nice bunch of people who love music like you do. We want you to be comfortable purchasing online with us. We’ll answer any question you have about an item. We’ll take as many photographs from as many different angles as you want. We’ll weigh it. We’ll happily set up a video call to give you a demo of the product in question. It’s important to us that you get exactly what you want, and we enjoy your dream purchase.
We hope it’s everything you wished for and more. In the rare instance that it isn’t what you were expecting, please get in touch with us immediately. We’ll have a chat with you, maybe suggest a few things you haven’t tried and suggest catching up in a day or two. If you’re still unhappy with the item and it is unused, then by all means return the item to us. We don’t consider this to be unreasonable.
If we hear from you on day 14 to say that you’re “just not getting on” with the product or “I’m not fussed on the colour”, this is unreasonable. It’s like wearing a shirt to a wedding and then sending it back the day after.
Please ensure that you check over your order for any damages or faults as ALL issues need to be reported to us within 48 hours at firstname.lastname@example.org.
In cases where hygiene must be considered, some items are no longer sellable once opened (earplugs, headphones, harmonicas, microphones etc.). Please contact us prior if you are unsure whether your purchase fits this category.
Pre-owned items are sold as seen from our site and are described as accurately as possible, as well as including multiple high-res photographs. If you have any questions regarding a pre-owned product please get in touch and we'd be happy to give you the best idea of what you would be purchasing.